01
Route sanity checks
Send a draft itinerary and we will tell you which leg is too long, which stop to cut and which train to book twelve weeks out.
Most popular
Contact the bureau
Ask a person, get a real answer.
Four of us read everything that arrives. Trip questions, fare puzzles, accessibility checks and corrections all get a reply, usually within two working days, and it costs nothing.
- Telephone
- +44 20 7790 1050
- Weekdays 09:00–18:00 UK time
- support@rate.ie
- Replies within two working days
- Office
- 222–226 Jubilee St, Stepney Green
London E1 3BS, United Kingdom
What we can help with
Four things worth asking us.
And one we will always say no to.
02
Fare puzzles
Give us a route and a date and we will tell you when Advance fares open and whether a split saves anything meaningful.
We enjoy these
03
Accessibility questions
Step-free stations, lifts in Georgian buildings, accessible loos on a route. We check rather than guess, which sometimes takes a few days.
Answered properly
04
Corrections
A wrong price, a closed restaurant, a changed timetable. Tell us and we will verify and update within a week.
Always welcome
Getting here
Jubilee Street, Stepney Green.
Visits are by arrangement — it is a working office with four desks and no reception. Post reaches us reliably.
- Stepney Green station, 6 minutes on foot, District and Hammersmith & City lines
- Whitechapel station, 10 minutes, adds the Elizabeth line and Overground
- Buses 25, 205 and 339 stop on Mile End Road
- Liverpool Street is 12 minutes away by Tube for mainline connections
| Enquiry | Best route | Typical reply |
|---|---|---|
| Trip planning question | Email or the form | 1–2 working days |
| Urgent, travelling within 48h | Phone +44 20 7790 1050 | Same day |
| A correction to the site | Email with the page name | Verified within a week |
| Press or interview request | Email, marked press | 2–3 working days |
| Accessibility verification | Email with the route | Up to a week |
| Partnership or sponsorship | Please do not | Declined |
Office hours are weekdays 09:00–18:00 UK time · we do not monitor email at weekends
09:00
Weekday hours
The phone is answered by one of the four of us between nine and six, UK time, Monday to Friday.
Closed at weekends
48h
Email replies
Everything gets a reply from a person. Complicated accessibility checks can take up to a week because we verify them.
No autoresponders
Contact questions
Before you write.
Do you charge for trip advice?
No. We answer questions free because the questions tell us what to write next. There is no upsell, no consultation fee and no newsletter you have to join first.
Can you book trains or hotels for me?
No — we are not a travel agency and we take no commission on anything. We will tell you exactly what to book, when to book it and where, but you make the booking yourself.
How quickly will you reply?
Two working days for most questions, same day if you phone during office hours, and up to a week for accessibility checks that need verifying in person.
What happens to my data?
It is used to answer your enquiry and nothing else. We do not sell, share or market to it. Full details are in the Privacy Policy, including how to have it deleted.
Do you accept guest posts or link requests?
No, and we do not reply to them. The site has no affiliate links and no sponsored content, and that is not going to change.
Is the contact form real?
The form on this page is a demonstration and does not transmit anything. Use the email address or the phone number for a genuine reply.